- Shipping is not insured and our liability stops when it leaves our workshop
- Please make sure your address is updated so that your package is heading to the correct address.
- We ship within 10 business days ONLY once we have received all required monogramming details for the product
- **IF YOU HAVE A DEADLINE AND NEED A RUSH ORDER**, please contact us before you place your order so that we can ensure we are able to accommodate your needs. There is an additional charge of $8.00 for this upgrade.
*BULK DISCOUNTS DO NOT APPLY TO RUSH ORDERS*
We ship USPS Priority Mail from Ohio. You will receive tracking information via email (to the email address you provided at checkout) when your order ships so you may track your package as it travels to you.
During the holidays or busy seasons, delivery times do increase due to the package volume mail carriers experience so PLEASE order early. We are not responsible for lost, stolen or damaged goods or packages. If your order seems late in arrival, please refer to the tracking information we provide you. If your package tracking indicates it is "delivered" and you cannot locate your package, you would check with your local postal office and possibly file a claim with that office if they are unable to locate your package. Your package is insured up to a certain limit with Priority Mail service also.
- If you are in the Cincinnati, Ohio, area and want to pick up your item, please use the promo code "CINCINNATI" and the shipping fee will be waived.
CUSTOM ORDERS: It is not necessary to send a custom order request. All orders are produced and customized to suit your design requests. Therefore, unless you have the following request, please place your order including all needed design information.
- Requesting large quantities of a particular item
- Custom logo
- Corporate gifts and products
PRODUCTION: Please note that colors on printed pieces may vary in shade based on your pc monitor. If you have any concerns over color or selections, please contact us prior to placing your order. We are not responsible for orders made to customer specifications that are not enjoyed due to customer choices. We are happy to assist with any suggestions prior to placing order.